INDUSTRIAL FARM CO.

Frequently Asked Questions

I don't see a size listed for the brackets/corbels I want. Can you make custom sizes?

Yes, please send the dimensions/details of what your looking for and we will customize your order.

If I send you the dimensions and design ideas of brackets I want, can you make them for me?

Yes, we love making new designs! Send us some information of what you are looking for and we would be happy to see if it is something we can do!

What is the best way to mount our brackets?

We always recommend mounting our brackets into studs. Especially if you plan to put anything heavy on your shelves. If you can't hit a stud, you can use drywall anchors. However, in that case I would be careful on how much weight you put on the shelf.

*When mounting brackets with support bars, we suggest using a hex head screw and wrench to secure. You can put the screw into the bracket and walk it into the wall.

If you need any additional help, please reach out to us! We are happy to answer your questions.

Care instructions

Over time, most metal will oxidize or "rust". The rate at which this happens varies and depends on the environment and level of humidity.

Since our customers preferences varies, if you choose to leave the steel raw, we recommend using a dry scotch brite pad or steel wool to remove any visible "rust" as it occurs.

Some customers paint our products with rust protecting paint, like Rustoleum, or they use beeswax to coat the metal to help prevent "rusting".

We also offer clear coat as an option to help protect the metal before it leaves our shop!

Return Policy:

If you're not completely satisfied, please contact us within 7 days of delivery to request a return.

Return shipping is the responsibility of the customer.

All approved returns are subject to a 20% restocking fee, and the original shipping cost will be deducted from your refund.

Custom sizes or custom orders are non-returnable.

Items must be returned in original, undamaged condition. Returns received with chips, scratches, or other damage are not eligible for a refund.

Please ensure your item is properly packed with foam and paper.

If a package is returned to us by the carrier due to an insufficient address, missing mail receptacle, or any other delivery issue, the customer is responsible for the cost to reship items.

Do you supply mounting hardware for your products?

Since we never know what material our clients are mounting our products on, we would hate to send out the wrong screw type/length needed.

We are happy to give you suggestions, however we always recommend consulting a professional installer if you are unsure how to mount them or if they are installed correctly.

Do you offer Military Discounts?

Thank you to all members of our military! We offer a 10% military discount for active duty, retired, veteran, and reservist personnel. Send us a message and we will give you a code to use!

Are the brackets sold in sets?

No, our brackets are not sold in sets, but we do expect that our clients will be purchasing more than one to support their shelf/mantel. Therefore any order that is for only one bracket must be confirmed that the client would only like one bracket within 3 days from the date of purchase or the order is subject to cancellation.

Can I change my shipping address after I have placed my order?

No, unfortunately the shipping system we use does not allow us to change your shipping address. Please triple check your information is correct when placing your order.

I purchased my items but now you have a sale... can that be applied to my order?

No, the sale price is only applied to orders that are placed when the sale is active.