Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
I don't see a size listed for the brackets/corbels I want. Can you make custom sizes?
Yes, please send the dimensions/details of what your looking for and we will customize your order.
If I send you the dimensions and design ideas of brackets I want, can you make them for me?
Yes, we love making new designs! Send us some information of what you are looking for and we would be happy to see if it is something we can do!
What is the best way to mount our brackets?
We always recommend mounting our brackets into studs. Especially if you plan to put anything heavy on your shelves. If you can't hit a stud, you can use drywall anchors. However, in that case I would be careful on how much weight you put on the shelf.
*When mounting brackets with support bars, we suggest using a hex head screw and wrench to secure. You can put the screw into the bracket and walk it into the wall.
If you need any additional help, please reach out to us! We are happy to answer your questions.
Care instructions
Over time, most metal will oxidize or "rust". The rate at which this happens varies and depends on the environment and level of humidity.
Since our customers preferences varies, if you choose to leave the steel raw, we recommend using a dry scotch brite pad or steel wool to remove any visible "rust" as it occurs.
Some customers paint our products with rust protecting paint, like Rustoleum, or they use beeswax to coat the metal to help prevent "rusting".
We also offer clear coat as an option to help protect the metal before it leaves our shop!
Return Information:
-Return & Exchange Policy – Industrial Farm Co.
-Contact us within 7 days of delivery if you're not satisfied. We are happy to work with you to find the best solution.
-Returns/exchanges accepted on new, unused standard items
-Custom items are non-refundable
-20% restocking fee on all standard returns
-Buyer is responsible for return shipping
-Use tracked shipping – we can't refund items lost or damaged in return transit so please repack them with foam if powder coated.
-Contact us before sending anything back for return instructions
Do you supply mounting hardware for your products?
Since we never know what material our clients are mounting our products on, we would hate to send out the wrong screw type/length needed.
We are happy to give you suggestions, however we always recommend consulting a professional installer if you are unsure how to mount them or if they are installed correctly.
Do you offer Military Discounts?
Thank you to all members of our military! We offer a 10% military discount for active duty, retired, veteran, and reservist personnel. Send us a message and we will give you a code to use!
Are the brackets sold in sets?
No, our brackets are not sold in sets, but we do expect that our clients will be purchasing more than one to support their shelf/mantel. Therefore any order that is for only one bracket must be confirmed that the client would only like one bracket within 3 days from the date of purchase or the order is subject to cancellation.
Can I change my shipping address after I have placed my order?
No, unfortunately the shipping system we use does not allow us to change your shipping address. Please triple check your information is correct when placing your order.
I purchased my items but now you have a sale... can that be applied to my order?
No, the sale price is only applied to orders that are placed when the sale is active.